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Calling customers within the rules

1 tool, 7 guides, 8 comparisons

Calls carry the TCPA's oldest rules: when consent is needed for a dialer or a prerecorded message, which numbers must be scrubbed against Do Not Call lists, and what hours a sales call may ring.

This section explains those rules, estimates what a breach can cost, and compares dialers on the controls that keep a calling floor inside them.

Photomontage of a desk telephone with a headset beside it on putty with a slate diagonal and an oxblood square
Fig. 01 A desk telephone and a call-centre headset

What Is TCPA Compliance

What the TCPA covers, who it binds, the consent tiers, Do Not Call and calling hours.

13 min read

TCPA Litigator Scrub

What a litigator list screens, why it is no safe harbor, and whether a small business needs one.

15 min read

Mini-TCPA State Laws

Nine state laws that go further than the TCPA: hours, consent, call caps, damages, registration.

17 min read

TCPA Exemptions

What the TCPA exempts, and what an established business relationship does and does not cover.

15 min read

Comparisons

Every comparison

Best Predictive Dialer Software

Seven predictive dialers read for the 3% abandoned-call cap, DNC scrubbing, calling windows and reassigned numbers.

7 vendors compared

Best Power Dialer

Seven power dialers read for one-line dialing, calling hours, DNC lists, caller ID and state recording rules.

7 vendors compared

TCPA-Compliant Auto Dialer

Six auto dialers read for consent gating, manual modes, DNC and litigator scrubs, calling hours and recording.

6 vendors compared

OpenPhone (Quo) Alternatives

Quo, formerly OpenPhone, and five phone systems read for 10DLC, STOP reach across numbers and recording notices.

6 vendors compared

Best DNC Scrubbing Software

Six DNC scrubbers read for the 31-day registry copy, your own SAN, state and internal lists, reassigned numbers and audit records.

6 vendors compared

PhoneBurner Alternatives

PhoneBurner and five alternatives read on DNC, calling windows and recordings, plus what to export when you switch.

6 vendors compared