TCPA training quiz for staff who text or call

Training is not a nice extra under the TCPA rules; it is written into them. Anyone “engaged in any aspect of telemarketing must be informed and trained in the existence and use of the do-not-call list” (47 CFR § 64.1200(d)(2)), and the safe harbor for an accidental call to a number on the national registry asks, among five things, that the seller “has trained its personnel” in its do-not-call procedures (§ 64.1200(c)(2)(i)(B)). A dated record per person is the plain way to show that happened.

The questions cover the six places front-line staff decide things on their own: opt-outs and STOP replies, calling hours, consent, do-not-call requests, calls and recording, and records. Every answer is correct under the rules read on 2026-10-22, including the parts that are moving. The rule that a reply in plain words counts as an opt-out is in force (more in the opt-out keywords guide). The FCC's “revoke all” requirement is waived to 2027-01-31, and its new order FCC 26-67, adopted 2026-09-30, is not yet in effect: it takes effect 30 days after Federal Register publication, which had not happened when this page was written. The TCPA rules for text messages guide covers revocation too.

The stakes question is there on purpose. A person can sue for $500 per call or text, up to three times that ($1,500) if the court finds the violation willful or knowing (47 U.S.C. § 227(b)(3)); the penalty estimator runs that across a whole campaign. This quiz is a training aid, not legal advice, and its record is not a certification of any kind.

1. Pick the pass mark before anyone starts; the quiz has none of its own. You can also ask for every opt-out question right, whatever the total: the record scores each topic separately.
2. Each person takes it on their own device and types their name. Nothing is saved between visits, so finish in one sitting.
3. Read the explanation on every answer, including the ones you got right. The rule matters more than the letter.
4. At the end, print the record (the score sheet and the answer log print together) or copy it into your training file, and sign the trainer line.
5. For anyone under the mark, the answer log names each rule to review. Retake keeps the name and the pass mark and clears the answers.

Two of the questions turn on state law. Calling windows were read on each state's own statute site on 2026-10-22; the recording list follows the Reporters Committee for Freedom of the Press. Look up a single state with the call recording consent lookup, and the wider picture in mini-TCPA state laws.

Every rule an answer rests on, with the date it was read. Where a rule has a staged or adopted-but-not-in-effect change, the answer says so; re-check the FCC and the Federal Register before relying on a date.